Need to make a return? For orders placed on our website, please use our Return Portal
If you shopped with a 3rd party website like Amazon, Journeys, etc. please go to the 3rd party website and follow their return instructions.
Here’s the down n’ dirty: Get a label, ship back unworn shoes within 60 days, get a refund within 2 weeks of our receiving your return, re-order whenever you want. Don’t put the label on the shoebox (if you do your refund is subject to a 20% up to $10 damage/re-stocking fee). No exchanges, bruh!
Here’s alllll the gnitty gritty info (read it too)!
In our Return Portal, you can let us know why you’re returning, specify if you’d like a refund or store credit, and if you’re in the US you will be sent a return shipping label via email. If you choose store credit, your original order shipping fees will be included in your store credit.
*All $10 items from the Semi-Annual Blowout Sale (starting on 1/16/19) are FINAL SALE and non-returnable. These $10 items are a small number of heavily discounted items that are ineligible for refund or store credit. Shoes didn't fit? We're sorry to hear that your $10 item didn't work out for you! However what is not of use to one person can be valuable to another. We'd recommend selling your $10 item to a local thrift shop, reselling online, or if you're feeling extra generous — donate or gift them to a friend!
If you used a discount code on the order you returned, we’re happy to honor that discount code on your new order if it’s the same shoe in a different size. Epic Grand Opening Sale, Flash sales and BOGO sales are ineligible for code replacement, as there’s no code.
Shoes must be returned in their original, unworn condition with the shoebox intact. We don’t want your smelly worn shoes and they’ll be sent back to you. Returns with shipping labels on the shoebox will be refused and returned to you or subject to a 20% up to $10 damage/re-stocking fee. Put it in a shipping box!
Please include your packing slip in your return *or* a note with your name/Order ID.
Please allow up to 2 weeks to have your return processed, often times all the magic will happen in less than 2 weeks but we appreciate your patience either way. Also, please understand during the holidays it could take a little more than 2 weeks (let’s be real- we’re a very small team), but we will always work hard to try to hit that 2 weeks at most. You’ll receive an e-mail confirmation when we’ve issued a refund.
Have additional questions? E-mail us at firstname.lastname@example.org or call 1-866-885-7463 (US) or +1-858-527-0494 (outside US). We’re open Monday – Friday, 8:30am – 4pm PST.