Need to make a return? For orders placed on our website, please use our Return Portal
If you shopped with a 3rd party website like Amazon, Journeys, etc. please go to the 3rd party website and follow their return instructions.
Here’s the down n’ dirty: Get a label, ship back unworn shoes within 60 days, get a refund within 2 weeks of our receiving your return, re-order whenever you want. Don’t put the label on the shoebox (if you do your refund is subject to a 20% up to $10 damage/re-stocking fee). No exchanges, bruh!
Here’s alllll the gnitty gritty info (read it too)!
In our Return Portal, you can let us know why you’re returning, specify if you’d like a refund or store credit, and if you’re in the US you will be sent a return shipping label via email. If you choose store credit, your original order shipping fees will be included in your store credit.
For U.S. customers who use the return shipping label we sent you, a $10.00 label fee will be deducted from your refund. You can purchase your own label if you prefer instead of using the one provided through the portal, but please note we don’t refund return shipping costs. If you use your own shipping label please write that note on the packing slip so we do not deduct the $10.00 label fee from your refund. And please don’t be mean and lie about it, since we will check (because we can do that)… if you do, we just might deduct the $10 fee twice for being a jerk.
For international customers, please use the Return Portal to request a refund or store credit. We’re unable to provide a shipping label for international customers, please purchase a label at your local shipping place. If you choose store credit, any original order shipping paid will be included in your store credit.
You can mail your package to:
12300 Crosthwaite Cir
Poway, CA 92064
A return label request through our Return Portal includes a tracking number so you can track when we’ve received it. If you’re returning with your own shipping label, make sure to get a tracking number. T.U.K. is not responsible for lost or damaged return packages.
Returns can be made within 60 days of delivery for a refund or store credit. Original shipping fees are only refundable if you request store credit in our Return Portal.
We don’t offer exchanges, and all returns are processed as refunds or store credit. If you need a different size, please make a return and place a new order.
*All $10 items from the Semi-Annual Blowout Sale (starting on 1/16/19) are FINAL SALE and non-returnable. These $10 items are a small number of heavily discounted items that are ineligible for refund or store credit. Shoes didn't fit? We're sorry to hear that your $10 item didn't work out for you! However what is not of use to one person can be valuable to another. We'd recommend selling your $10 item to a local thrift shop, reselling online, or if you're feeling extra generous — donate or gift them to a friend!
If you used a discount code on the order you returned, we’re happy to honor that discount code on your new order if it’s the same shoe in a different size. Epic Grand Opening Sale, Flash sales and BOGO sales are ineligible for code replacement, as there’s no code.
Shoes must be returned in their original, unworn condition with the shoebox intact. We don’t want your smelly worn shoes and they’ll be sent back to you. Returns with shipping labels on the shoebox will be refused and returned to you or subject to a 20% up to $10 damage/re-stocking fee. Put it in a shipping box!
Please include your packing slip in your return *or* a note with your name/Order ID.
Please allow up to 2 weeks to have your return processed, often times all the magic will happen in less than 2 weeks but we appreciate your patience either way. Also, please understand during the holidays it could take a little more than 2 weeks (let’s be real- we’re a very small team), but we will always work hard to try to hit that 2 weeks at most. You’ll receive an e-mail confirmation when we’ve issued a refund.
Have additional questions? E-mail us at email@example.com or call 1-866-885-7463 (US) or +1-858-527-0494 (outside US). We’re open Monday – Friday, 8:30am – 4pm PST.